pbingo Privacy Policy

1Introduction

pbingo ("pbingo," "we," "us," or "our") operates the online gaming platform accessible at https://pbingo.app (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use the Platform.

This Privacy Policy describes how pbingo collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains your rights under applicable Philippine privacy law and how you can exercise them.

This Privacy Policy is incorporated into and forms part of the pbingo Terms and Conditions. By registering a pbingo account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2Personal Data We Collect

pbingo collects the following categories of personal data:

pbingo does not intentionally collect sensitive personal information beyond what is required for KYC verification and regulatory compliance. Where sensitive data is collected (e.g., government ID numbers), it is handled with heightened security measures.

3How We Collect Your Data

pbingo collects personal data through the following means:

• Direct collection — Information you provide when registering your pbingo account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection — Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources — Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, and banking partners.
• Publicly available sources — Where permitted by law, pbingo may supplement your data with information from publicly available sources for fraud prevention and compliance purposes.

4How We Use Your Personal Data

pbingo uses your personal data for the following purposes:

• Account management — Creating, maintaining, and securing your pbingo account; processing login and authentication.
• Service delivery — Providing access to games, processing bets, crediting winnings, and delivering all Platform features.
• Payment processing — Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Pesos (PHP).
• KYC and identity verification — Verifying your identity and age (21+) in compliance with Philippine gaming regulations.
• Regulatory compliance — Meeting obligations under Philippine anti-money laundering laws, gaming regulations, and tax requirements.
• Fraud prevention and security — Detecting, investigating, and preventing fraudulent activity, cheating, multi-accounting, and other prohibited conduct.
• Responsible gaming — Monitoring gaming patterns to identify potential problem gambling behavior and administering responsible gaming tools including deposit limits, cool-off periods, and self-exclusion.
• Customer support — Responding to your inquiries, resolving disputes, and providing technical assistance.
• Marketing communications — Sending you promotional offers, bonus notifications, and Platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement — Analyzing usage patterns to improve the pbingo Platform, fix bugs, and develop new features.
• Legal proceedings — Establishing, exercising, or defending legal claims involving pbingo.

pbingo will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, pbingo processes your personal data on the following legal bases:

• Contractual necessity — Processing required to perform our contract with you, including account management, game delivery, and payment processing.
• Legal obligation — Processing required to comply with Philippine laws, including anti-money laundering regulations, gaming licensing requirements, and tax obligations.
• Legitimate interests — Processing necessary for pbingo's legitimate business interests, including fraud prevention, Platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — Processing based on your freely given, specific, and informed consent, including for marketing communications and certain cookie uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

pbingo does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors — GCash, PayMaya (Maya), BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers — Third-party services that assist pbingo in verifying your identity and age in compliance with Philippine gaming regulations.
• AML and fraud screening providers — Compliance technology partners that help pbingo detect and prevent money laundering, fraud, and other financial crimes.
• IT and infrastructure providers — Cloud hosting, data storage, and cybersecurity service providers that support the operation of the pbingo Platform.
• Regulatory and law enforcement authorities — Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement bodies, where disclosure is required by law or court order.
• Professional advisers — Lawyers, auditors, and accountants engaged by pbingo, subject to professional confidentiality obligations.
• Business successors — In the event of a merger, acquisition, or sale of pbingo's business assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom pbingo shares personal data are required to handle it in accordance with applicable privacy laws and pbingo's data processing standards. pbingo does not authorize third parties to use your personal data for their own marketing purposes.

7Cookies & Tracking Technologies

pbingo uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. A cookie is a small text file stored on your device when you visit the Platform.

pbingo uses the following types of cookies:

• Strictly necessary cookies — Essential for the Platform to function. These include session cookies that keep you logged in to your pbingo account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies — Remember your preferences, such as language settings and responsible gaming limits, to provide a more personalized experience.
• Analytics cookies — Collect anonymized data about how players use the Platform, including pages visited and features used, to help pbingo improve the service.
• Security cookies — Help pbingo detect and prevent fraudulent activity, including bot access and multi-accounting attempts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pbingo Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.

pbingo does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

8Data Retention

pbingo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

The following retention periods apply as a general guide:

• Account data — Retained for the duration of your pbingo account and for a minimum of five (5) years after account closure, in compliance with Philippine AML regulations.
• KYC documents — Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, as required by Philippine law.
• Transaction records — Retained for a minimum of five (5) years from the date of each transaction.
• Gaming history — Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Support communications — Retained for two (2) years from the date of the last communication.
• Marketing consent records — Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

When personal data is no longer required, pbingo will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

9Data Security

pbingo implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pbingo Platform.
• Encryption at rest for sensitive data stored on pbingo's servers, including financial data and KYC documents.
• Two-factor authentication (2FA) available for all pbingo accounts to add an additional layer of login security.
• Access controls — Personal data is accessible only to pbingo staff and authorized service providers who require it to perform their duties, on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection systems and real-time monitoring for suspicious activity on the Platform.
• Staff training on data privacy and security best practices, conducted regularly for all pbingo personnel with access to personal data.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pbingo will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03.

10Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pbingo:

• Right to be informed — You have the right to be informed about how pbingo collects and processes your personal data, as set out in this Privacy Policy.
• Right of access — You have the right to request a copy of the personal data pbingo holds about you, along with information about how it is processed.
• Right to rectification — You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your pbingo account settings.
• Right to erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pbingo's legal retention obligations.
• Right to object — You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to pbingo's overriding legal obligations.
• Right to data portability — You have the right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent — Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint — You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe pbingo has violated your privacy rights.

To exercise any of these rights, please contact pbingo's Data Protection Officer using the contact details in Section 14 of this Privacy Policy. pbingo will respond to all verified data rights requests within fifteen (15) business days, in accordance with NPC guidelines.

11Children's Privacy

The pbingo Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling. pbingo does not knowingly collect personal data from individuals under the age of 21.

During registration, pbingo requires users to confirm that they are at least 21 years of age. KYC verification is used to confirm the age of all registered players. If pbingo discovers that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted, and any deposits will be returned.

If you are a parent or guardian and believe that a minor has registered on the pbingo Platform, please contact our support team immediately at [email protected] so that we can take prompt action.

12International Data Transfers

pbingo primarily stores and processes personal data within the Republic of the Philippines. However, some of our third-party service providers — including cloud infrastructure, KYC verification, and fraud prevention partners — may process data in other countries.

Where personal data is transferred outside the Philippines, pbingo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

• Contractual clauses requiring the recipient to protect personal data to Philippine standards.
• Transfers to countries recognized by the National Privacy Commission as providing adequate data protection.
• Binding corporate rules where the recipient is part of a group of companies with approved privacy standards.

By using the pbingo Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

13Updates to This Privacy Policy

pbingo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, pbingo will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The most current version of this Privacy Policy will always be available at https://pbingo.app/privacy-policy. The "Last Updated" date at the top of this page reflects when the Policy was most recently revised.

Your continued use of the pbingo Platform after any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the amended Privacy Policy, you must stop using the Platform and may request account closure by contacting pbingo support.

14Contact & Data Protection Officer

pbingo has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with this Privacy Policy and applicable Philippine privacy law. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

pbingo Data Protection Officer
Email: [email protected]

Please include "Privacy Request" in the subject line of your email and provide your registered pbingo account email address and a description of your request. pbingo will acknowledge receipt of your request within three (3) business days and provide a full response within fifteen (15) business days.

If you are not satisfied with pbingo's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.